ArtDev for constultants
Career
ArtDev is not just a consultancy company. It is a new way of getting things done. Starting a career at ArtDev will allow you to experience a continuous adventure (grow). Our values and company culture guarantee a positive influence in your professional career.
To put it simple, we don’t hire profiles, we hire people.
Growth
It’s not always easy to find your way around in all the newest developments and tools. ArtDev helps you grow by offering you a personalized growth track. We do this because every person is different and thus unique.
Below you can find functions that our professionals are able to practice during their growth track. Certificates that go with these functions are goals that we aim to achieve.
Support
First Line
Responsible for incident and request handling. They are the single point of contact (SPOC) for customers or users.
Certification goals are for example ITIL Foundation, CCENT, MTA or the first exams for MCSA certificates.
Second Line
Responsible for handling incident and request which cannot be solved immediately by the means of 1st Line Support.
Responsible for handling incident and request which cannot be solved immediately by the means of 1st Line Support.
Certification goals with an Associate title are most common. For example: CCNA or MCSA in Windows 8 or Windows Server 2012 R2.
Third Line
Responsible for solving an incident or problem if additional skills are required.
Certification goals with an Expert or Professional title are most common. For example: CCNP or MCSE.
Engineering
System
Responsible for the lifecycle of the IT infrastructure. This includes designing, implementing, upgrading and documenting services and solutions. Monitoring and maintaining are daily responsibilities.
Certification goals are mostly vendor or operating system based.
Network
Responsible for the lifecycle of communication networks within an organization or between organizations. This includes designing, implementing, upgrading and documenting services and solutions. Monitoring and maintaining are daily responsibilities.
Certification goals are mostly vendor or operating system based.
Management
Incident Manager
Responsible for the effective implementation of the Incident Management process and carries out the corresponding reporting. They are the first stage of escalation if incidents are not resolvable with the agreed service level.
ITIL certificates are the most common certification goals.
Change Manager
Responsible for managing the lifecycle of all changes. His primary objective is to enable beneficial Changes to be made, with minimum disruption to IT services.
ITIL certificates are the most common certification goals.
Problem Manager
Responsible for managing the lifecycle of all problems. His primary objectives are to prevent Incidents from happening, and to minimize the impact of incidents that cannot be prevented.
ITIL certificates are the most common certification goals.
Service Desk Manager
Responsible for managing the overall activities of the Service Desk. Taking overall responsibility for Incident Management and request fulfillment on the Service Desk.
ITIL certificates are the most common certification goals.
Project Manager
Responsible for planning and coordination of all resources within Projects. Reaching the planned project goals within the predicted cost, time and quality estimates are managed by Project Managers.
Certification goals are ITIL Service Transition and Prince2.